Shipping policy
Shipping Policy – MetallimaCrafts
Last updated: March 2026
At MetallimaCrafts, every piece is handcrafted by skilled Moroccan artisans. Because of this, shipping times include both production time and delivery time.
Processing Time
Most items are made to order.
Processing time typically takes:
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3–7 business days for standard items
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7–14 business days for custom or large orders
If an item is ready to ship, it will be dispatched within 1–2 business days.
Shipping Destinations
We currently ship worldwide, including:
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United States
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Canada
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Europe
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United Kingdom
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Australia
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GCC countries
If your country is not listed at checkout, please contact us.
Shipping Methods & Delivery Time
Estimated delivery times after shipment:
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United States: 3–6 business days
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Canada: 4–7 business days
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Europe: 3–6 business days
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UK: 3–6 business days
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Middle East: 4–7 business days
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Rest of the world: 5–10 business days
We ship using trusted carriers such as DHL, UPS, or FedEx.
Tracking Information
Once your order ships, you will receive a tracking number via email so you can follow your package in real time.
Customs & Import Taxes
International orders may be subject to customs duties or import taxes depending on your country’s regulations.
These charges are the responsibility of the customer and are not included in the product price or shipping cost.
Shipping Delays
While we work hard to deliver orders on time, delays can occur due to:
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Customs processing
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Weather conditions
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Carrier delays
MetallimaCrafts is not responsible for delays once the package has been handed over to the shipping carrier.
Address Accuracy
Please ensure your shipping address is correct when placing your order.
MetallimaCrafts cannot be responsible for packages lost due to incorrect or incomplete addresses provided by the customer.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us within 48 hours of delivery at: