Privacy policy

Privacy Policy – MetallimaCrafts

At MetallimaCrafts, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or place an order.

1. Information We Collect

When you use our website, we may collect the following types of information:

Personal Information

  • Full name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment details (processed securely via third-party providers)

Order Information

  • Products purchased

  • Order history

  • Shipping preferences

Technical Information

  • IP address

  • Browser type

  • Device information

  • Cookies and usage data

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Manage production and shipping timelines (including handcrafted and made-to-order items)

  • Provide order updates and tracking information

  • Communicate with you regarding your order or inquiries

  • Improve our website and customer experience

  • Prevent fraud and ensure security

3. Shipping & Order Fulfillment

Because all products at MetallimaCrafts are handcrafted by Moroccan artisans, order fulfillment includes both processing time and shipping time.

  • Orders are made to order and typically require 3–14 business days for processing depending on the item.

  • Once shipped, delivery times vary by destination and carrier.

  • Customers receive tracking information via email once the order is dispatched.

We may share your shipping details with trusted carriers (such as DHL, UPS, or FedEx) solely for the purpose of delivering your order.

4. International Shipping & Customs

For international orders:

  • Your information may be shared with logistics partners and customs authorities where required.

  • Customs duties or import taxes may apply depending on your country. These charges are the responsibility of the customer.

5. Cookies and Tracking Technologies

We use cookies to:

  • Enhance website functionality

  • Analyze site traffic and performance

  • Remember your preferences

You can disable cookies through your browser settings, though this may affect site functionality.

6. Data Sharing

We do not sell or rent your personal data.

We only share your information with:

  • Payment processors (to complete transactions)

  • Shipping carriers (to deliver your orders)

  • Legal authorities when required by law

7. Data Security

We take appropriate security measures to protect your personal data, including:

  • Secure (HTTPS) connections

  • Trusted payment gateways

  • Limited access to sensitive data

However, no online system is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Request corrections or deletion

  • Withdraw consent for marketing communications

To exercise these rights, contact us at:
contact@metallimacrafts.com

9. Address Accuracy & Liability

Customers are responsible for providing accurate shipping information. MetallimaCrafts is not responsible for lost packages due to incorrect or incomplete addresses.

We are also not responsible for shipping delays caused by carriers, customs, or external factors beyond our control.

10. Damaged or Lost Packages

If your package is lost or arrives damaged, please contact us within 48 hours of delivery at:

contact@metallimacrafts.com

11. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at:

Email: contact@metallimacrafts.com